1.Definition of Terms. The terms in BOLD listed below, and used throughout these Terms & Conditions refer to the following:
1.1.Booking: means the purchasing process of selected Flight(s), which includes the following (i) Your selection of the Flight(s) listed on Our Website, (ii) completing the information required in the online form on Our Website, (iii) Your acceptance of the hereunder stated Terms & Conditions and Our immediate performance of Services (iv) sending Us the completed online form (v) and making payment of the Full Price through the appropriate payment method. By making the Booking, You accept the offer of Our Services. The Booking is completed by Our acceptance of Your payment made in accordance with this Art. 1.2.1 (v) and 3.1 hereof.
1.2.Contract of Carriage: means the agreement on carriage and related services concluded between You and the Selected Carrier(s) on the basis of the provisions of Our brokerage services provided upon the Service Agreement in accordance with the provision of Art. 2.13 hereof.
1.3.Destination: means the airport You choose from the offers listed on Our Website and which is, according to Your Booking (see Art. 1.2.1 hereof), the last airport on Your one-way journey. You can order carriage for more than one Destination in a single Booking in the form of Multi-city carriage, further defined in Art. 1.2.8 hereof. The carriage to the Destination can also be arranged for two or more Flight Connections – see Art. 1.2.5 hereof.
1.4.Flight or Flights: means an offer of carriage by air to the Destination via Selected Carrier(s). We display the offered Flight(s) on Our Website together with the information on departure and arrival airport, Flight time duration and the identification of Selected Carrier. Flight time duration may also include technical stopovers undertaken by the respective operating carrier during the Flight from departure airport to arrival airport on one leg of Your journey. ‘Flight’ can also be used to mean two or more Flights to carry You to Your Destination.
1.5.Flight Connections: means a form of carriage wherein You will need to exit the plane at each given airport and either change planes, or re-board, in order to reach Your Destination. In some cases You may also need to change the Selected Carrier when changing aircraft. In case of Flight Connections, We provide You with the faregola.com Guarantee under the terms and conditions specified in the Art. 4 and 5 hereof.
1.6.Flight Delay: means a change in Flight schedule due to which You will have less than 2 hours to change planes for Flight Connections.
1.7.Full Price: the price that We charge You for the provision of Our Services and the price for the Flight ticket(s). The Full Price is further defined in Art. 3.1 hereof.
1.8.Multi-city: means a form of carriage which includes a combination of Flights which pass through alternative routes on the outbound and inbound leg of a journey to Your Destination; or a form of carriage where the Destination and/or the original place of departure are different on Your return journey: e.g. PRG-DUB, LHR-PRG or PRG-DUB, DUB-BRQ or PRG-DUB, LHR-BRQ. Alternatively, it can refer to a combination of Flights wherein You spend more than 24 hours in a given city, before continuing Your journey: e.g. PRG-DUB(3 day stay)-JFK & JFK-LHR(2 day stay)-PRG.
1.9.Optional Services: means the additional services related to Your Flight(s) that are offered or permitted by the Selected Carriers and/or any other third party, such as Flight cancellation, preferred meals, checked luggage, preferred seat selection, Flight/passenger’s name change, priority boarding, etc. The fee for providing Optional Services is not included in the Full Price.
1.10.PNR: means (Eng. Passenger Name Record) is a code identifying Flight reservation(s), passenger and itinerary information. It may consist of any combination of numbers and/or letters and one PNR may include the information about the type of Flight ticket(s), date of travel, number of bags, seating information related to one or more Flights operated by one or more cooperating airlines. The PNR can always be found on the e-Ticket or boarding pass. The PNR in any circumstances does not constitute a faregola.com order number. You should note that when travelling with multiple airlines the PNR may vary between Flights. This also applies to return Flights.
1.11.Selected Carrier: means an airline providing the services of carriage by air with which You enter into the Contract of Carriage through the use of Our brokerage services. The identity of the Selected Carrier will be made known to You before You enter into the Service Agreement with Us. Your Flight(s) may include the services of two or more Selected Carriers – where this is the case, the term Selected Carrier will be used to mean the airline carrying You across the relevant part of Your route. Please note that the actual operating carrier may differ from the Selected Carrier with which You have entered into the Contract of Carriage and as such, You must before departure verify the identity of the operating carrier at the airport for the relevant route.
1.12.Service or Services: means the brokerage services directly related to the carriage of You and Your luggage to a Destination which We provide You in accordance with these Terms & Conditions and the Service Agreement for the pre-arranged and agreed fee, included in the Full Price. Our Services, through which You will be able to conclude the Contract of Carriage with the Selected Carrier are defined in Art. 2.1 hereof. Beyond the provision of these brokerage Services We provide You with optional assistant services in the form of the faregola.com Guarantee in case of Flight cancellation, Flight schedule change or Flight Delay as specified in Art. 4 and Art. 5 hereof and Enforcement Services as specified in Art. 5.7 hereof. Please note that Our fee which is included in the Full Price is related solely to the provision of brokerage Services. The optional assistant services are provided free of charge under the conditions stipulated herein and the Enforcement Services are provided under the conditions and fees stipulated in Art. 5.7 hereof.
1.13.Service Agreement: means the agreement on provision of the Services concluded between You and Us(HONG KONG MEIYA TRAVEL CO.,LIMITED---address:UNIT 04,7/F BRIGHT WAY TOWER NO.33 MONG KOK ROAD KL) in accordance with Art. 1.2.1. hereof, i.e. the Service Agreement is concluded upon Your receipt of Our confirmation e-mail accepting Your payment. The purpose of the Service Agreement is to set forth the contractual relationship between You and Us (HONG KONG MEIYA TRAVEL CO.,LIMITED---address:UNIT 04,7/F BRIGHT WAY TOWER NO.33 MONG KOK ROAD KL) on the basis of which We will provide You the Services related to Your Flight(s) to the chosen Destination with a Selected Carrier for the Full Price. These Terms & Conditions form an integral part of every Service Agreement.
1.14.Terms & Conditions: means Our herein stated terms and conditions.
1.15.Website: means the website located at faregola.com, including the subdomains for respective markets and/or Our other websites on which You can make the Booking.
2.Complete Information. You must provide Us with complete, accurate and correct information and all data necessary for Our provision of the Services to You (especially the information and data (including personal data) necessary for the conclusion of the Contract of Carriage with a Selected Carrier(s), for billing and Flight tickets (itinerary, delivery etc.), for which You are requested during the Booking or any time before or after. It is Your responsibility to ensure that all information is correct and updated at the time of the Booking and/or travel. It should also be noted that You must provide all information using Latin script. We are not responsible for any damages, additional cost or any other issues or complications, which may arise as a result of Your failure to provide Us with complete and accurate information.
3.Intellectual Property. We retain any, and all, rights to Our Website and its content; including software, hardware, products, processes, algorithms, user interfaces, know-how, technologies, designs and other tangible or intangible technical materials or information made available to You by Us throughout the provision of the Services or by using Our Website. Unless expressly set forth herein, no expressed or implied license or right of any kind is granted to You regarding the Services and/or Our Website, or any part thereof, including any right to obtain possession of any source code, data or other technical material relating to Our Website. All rights not expressly granted to You herein are reserved to Us. Any work product, developments, inventions, technology or materials provided by Us under these Terms & Conditions and/or the Service Agreement or while using Our Website or any Services are exclusively owned by Us. You shall not alter and/or decompile the software used by Us for the provision of the Services and operation of Our Website; You shall not make copies of such software. We, in Our sole discretion, may use all comments and suggestions, whether written or oral, provided by You in connection with Your order and use of the Services and or Our Website. Furthermore all copyright, trade marks, design rights, database rights, patents and other intellectual property rights (registered and unregistered) in and on Website belongs to Us and/or third parties. We do not grant You a right or licence to use any trade mark, design right, database right, copyright or any other right regarding the content in and on a Website owned or controlled by Us or any other third party except as expressly provided in these Terms & Conditions.
4.Trademarks. The trademarks, logos, and service marks (hereinafter referred as the "Trademarks") displayed on the Website are registered and unregistered Trademarks of their respective owners. All Trademarks related to the operating airlines and other third party providers that are displayed on the Website belong to their respective owners and We use these Trademarks solely for Your convenience. Nothing contained on this Website should be construed as Our pretension of these third party Trademarks or as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Website without the express written permission of its respective owner, or such third party that may own the Trademarks displayed on the Website. Your misuse of the Trademarks displayed on the Website, or any other content on the Website, is strictly prohibited. You must ensure that Your use of the third party content (Trademarks, logos, watermarks and other registered details) complies with all applicable law and the intellectual property and other rights of the relevant third party provider. You acknowledge and agree that the third party content and services and all intellectual property rights subsisting in the third party content and services will remain the property of the relevant third party provider. No part of the third party content and services may be modified, duplicated, published, uploaded, distributed, translated, adapted, marketed or used, without the prior written consent of the relevant third party provider.
5.Fees, Costs and Charges Full Price. The Full Price that is displayed on Our Website is the final price for the Flight ticket(s) and it includes the base fare to the Destination, the airport charges, fuel charges, VAT and price of Our Services. However, it does not include other fees, charges or payments for services related to Your carriage under the Contract of Carriage, which are provided by the Selected Carrier(s) and/or third parties, such as Optional Services, tourist taxes, banking fees, visa fees, airport transfer fees etc. You must pay the Full Price with a payment card or by another online payment method offered on Our Website by entering the required data in the relevant online form on our Website. Until We receive the payment of the Full Price from You and confirm You its acceptance, We are not obliged to commence the provision of any Service(s).